The 3 Most Common Myths
And How You Can Handle ThemClear communication is critical in property management—but resident responsibilities misunderstandings are more common than you’d think.
This week on Knowing More, we explored what HUD Model Leases expect from residents—like keeping the unit clean and reporting problems early.
In this companion guide for managers, we take a closer look at the top 3 resident responsibilities misunderstandings and how to address them effectively.
Resident Responsibilities Misunderstanding #1: Pest Control
A common misconception? That all pest problems are the landlord’s job. The truth is, property managers handle scheduled extermination, but residents share responsibility for prevention, such as removing trash and avoiding grease buildup.
Try saying: “We provide scheduled treatment, but prevention depends on both of us.”
Watch the Knowing More video on resident responsibilities
Resident Responsibilities Misunderstanding #2: Work Order Expectations
Residents often expect instant repairs, even for non-urgent issues. This can lead to frustration on both sides.
You can set expectations early by explaining your triage system. Use clear phrasing like: “Emergency repairs come first. Your request is in line and important.”
Consider adding response timelines to your House Rules or maintenance FAQs.
Resident Responsibilities Misunderstanding #3: Wear and Tear vs. Damage
What you see as damage, a resident may see as “normal.” For example, snapped blinds or crayon marks on the wall are not normal wear and tear.
Prevent conflict by discussing normal wear and tear at move-in, using visuals and a checklist. HUD defines damage as anything caused by negligence or misuse, not time.
Tip: Document everything with a signed Unit Inspection Report at move-in and move-out.
Building Better Conversations
Resident responsibilities misunderstandings are inevitable—but how you respond makes all the difference.
- Use clear language
- Maintain a respectful tone
- Keep good documentation
These small shifts can protect compliance and preserve relationships.
Want to go deeper? Add this topic to your next staff training or property meeting agenda.
Subscribe for More
Get weekly insights to help you lead with clarity, compassion, and compliance.
Every Tuesday, we share actionable content through our “Tuesday Tips” video series. In 2025, we expanded our training library with “On the Flip Side. (OFTS),”
a companion series to “Knowing More” that explores the property manager’s perspective. Follow us to stay informed, sharpen your skills, and support stronger resident relationships.
